The easiest way to track and respond to customer complaints.

Quickly record new complaints, assign ownership, record your notes, assign tasks, send emails, attach files and report results.

How i-Sight Works

Most companies manage customer complaints and service requests using spreadsheets, emails or a homegrown database. They're left asking - What did the customer want? When did I last talk to them? Did I follow-up with them? Has anyone else dealt with this? What are we supposed to do?

i-Sight answers all these questions.

Our focus is providing users with simple ways to track customer relations - notes, conversations, follow-ups, emails, attachments are all kept together in one file.

Workflow is used to issue reminders, and to escalate overdue items. Advanced dashboard and reporting functionality provides real time insight into trends and performance.

Everyday the world's greatest companies rely on
i-Sight to make their customers happy.

Safe, secure and reliable since 1999.

Receive Requests Web form, email, website	Assign Cases Manually or automatically	Tasks Notes, set reminders, assign tasks
Email Send & Receive from a case	Attachments	Reports

"i-Sight gives us the tools to process complaints more quickly and efficiently. We have a better view of where complaints are in our process, and we can easily identify recurring issues so we can address them promptly"

1-800-465-6089 PROCESS DRIVEN SOLUTIONS